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Rental, Refunds and Privacy

Rental Agreement

Birth Afloat Rental Agreement
Birth Afloat assures you that your Birth Pool Kit will be complete, clean and sterilized when you receive it.
1. This agreement is between you and Birth Afloat – 5 Bobra Glen, Ocean Shores 2483.
2. The term of this agreement is for 21 days commencing on the agreed Hire Start Date to be returned by the agreed Return Date.
3. Equipment to be hired includes all items listed on the ‘Checklist’ provided in the tub.
If used, the debris net and the disposable liner are not to be returned.
4. A confirmation email will confirm bookings completed online at www.birthafloat.com and when deposit or confirmation of deposit is received.
$150 for an Inflatable Pool or $200 for a Heated Wooden Pool.
5. The deposit is retained for the duration of the hire period and is refundable at the time of the pool’s return, providing:
• All equipment is returned with the pool as per the ‘Checklist’ provided in the tub.
• All equipment is returned clean, dry and undamaged.
• The kit is returned on or before the agreed return date.
An additional $50 cleaning fee will be charged if the liner is returned wet or dirty.
6. Payments. Use your name as reference for all payments. The Hire Fee is required before the date your birth pool kit is to be collected or dispatched, according to your invoice ‘Due Date’.
7. Cancellations are accepted up until 24 hours before your dispatch date and a partial refund is issued.
A $30 administration and processing fee is retained.
8. Extension of Term
Should an extension of the Hire period be necessary, please notify us on your Return Date to extend your booking. The cost will be the daily amount applicable to your pool. $15 for an Inflatable Pool Kit and $20 for a Wooden Pool Kit, per day.
The amount is deducted from the deposit and the balance is refunded to your bank according to bank details provided in your booking.
9. The pool is not to be used without a liner. Extra liners are available for inflatable pools on request.
10. The agreed hire fee is still payable even if you don’t end up using the pool.
11. Birth Afloat and its associates cannot be held liable for the outcome of your birth or any other issue arising with the use of water during your birth and labour.
12. Birth Afloat cannot be held liable for any injury or death that occurs as a result of the birth pool.
13. Birth Afloat cannot be held liable for any damage caused by improper or misuse of any equipment hired from us, or any use of equipment that is contrary to the included instructions.
14. Any and all damages occurring during your hire period are to be paid in full over and above the retained deposit.
of Hire

Refund and Return Policy

Refund and Returns Policy

Returns

Our refund and returns policy on purchased items lasts 30 days.
If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it and must also be in the original, unopened packaging.

For hired products, there is no return if your Pool Kit has been dispatched or collected, even if you don’t end up using your pool. You can cancel your booking before dispatching or collecting at any time.

Your deposit will be refunded less a $30 administrative fee to your nominated bank account.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective, damaged or incorrect. If you need to exchange an item, send us an email at info@birthafloat and send your item to: 5 Bobra Glen, Ocean Shores, NSW, Australia.

Shipping returns

To return your product, you should mail your product to: 5 Bobra Glen, Ocean Shores, NSW, Australia.

You will be responsible for paying for your own shipping costs for returning your item unless your item was defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Privacy Policy

Your Privacy Respected

This policy applies Birth Afloat. By purchasing or buying anything form this site, you consent to the general terms and conditions of usage and to the terms of this privacy policy.

Collection of your personal information

When hiring or buying from us, we will request information from you that personally identifies you and allows us to deliver goods to you or contact you.
We attempt to limit the information requested from you wherever possible.

Use of your Personal Information

We use your personal information for the following purposes:

To contact you for any reason in relation to your hire or sale.
To deliver goods to you that you ordered directly from us.
To deliver newsletters to you if subscribed.
To allow you access to limited-entry areas of our site as appropriate.


Sharing Your Personal Information

We assure you that we do not sell your personal information to any third parties at any time.

We do share limited information in the following limited and specific circumstances:
To connect to third parties to perform certain operational functions such as credit-card processing and shipping etc. We only pass on the minimal requirements to these third parties who are forbidden to use it for any other purpose.

We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to conform to the edicts of the law or comply with legal process served on Birth Afloat, its property and its employees.

 

Security of your Personal Information

Birth Afloat remains committed to protecting the security of your personal information.

Numerous security technologies and procedures are in place to help protect your personal information from unauthorized access, use, or disclosure.

Encyption is used when transmitting sensitive information online.

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